FAQ - Travelers


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Absolutely! A Jumbo Go traveler is an individual who love to explore the less-traveled area, explore locations, culture, heritage and history that tourism does no drive the economy. Your goals for a trip will be to learn and experience new things, rather than to take a relaxing break from everyday life. A Jumbo Go traveler may consider a trip a journey rather than a vacation.

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WHY NOT? Everyone loves to travel, explore and have fun, who doesn’t?
By joining as a Jumbo Go traveler, u got to pick the perfect tour you always dream of, just at your fingertip. All you have to do is to show up on the tour date and have fun! Being a Jumbo Go traveler will open your eyes as you will explore and experience new things, learn the culture, history or heritage of a new place and will leave you an unforgettable memory for a lifetime. So what are you waiting for? Register now and EXPLORE!

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There are no main rules or regulations of being a Jumbo Go Traveler. But being a good traveler, you should dress to fit-in, ask questions about the local culture, be adventurous, open your eyes and heart to explore and experience, and of course HAVE FUN!

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When will I get the emails from Jumbo Go?

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What is your cancellation and refund policy?

Any cancellation by You must be made by email and acknowledged by Jumbo Go. The date on which the request to cancel is received by Jumbo Go will determine the refund due as follows:

The refund policy stated in the itinerary detail page shall prevail over the basic refund policy stated below in this part.

Cancellation 60 days or more before departure: 85% of consultancy price less Jumbo Go Administration Fee and prepaid fee stated in the itinerary detailed page.

Cancellation 59 to 31 days before departure: 70% of consultancy price less Jumbo Go Administration Fee and prepaid fee stated in the itinerary detailed page.

Cancellation less than 30 days before departure: 40% of consultancy price Jumbo Go Administration Fee and prepaid fee stated in the itinerary detailed page.

In some cases, the planner may cancel the consultancy services (with J.S.W. Ltd. ‘s advices sometimes) due to weather or under other circumstance. In the event that the planners cancels the tour, or does not deliver it as promised, You may choose between a rescheduling of the consultancy services OR a full refund of all monies paid less Jumbo Go Administration Fee and prepaid fee stated in the itinerary detailed page.

Under these bad weather situations we will have you a full refund whenever you don’t need a reschedule of the trip or it can’t be reschedule in the coming available days:

Hong Kong

Typhoon Signal No.8 or above / Black Rainstorm Signal

Jumbo Go is not responsible for any incidental expenses You may have incurred in reliance on the travel consultancy services booked on the Site, including, without limitation, expenses arising from the purchase of visas, vaccinations, non-refundable flights, or of any loss of enjoyment.

FAQ - Planners


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Of course. A Jumbo Go planner is most suitable for an individual who love to travel/sight-seeing or have a specific interest in the history, culture or natural heritage of a specific place; a person who posses knowledge of contemporary social and political life of a specific area. If you found yourself enjoy being in front of the crowd, energetic and out-going, then being a Jumbo Go planner is exactly what you are looking for!

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Being a Jumbo Go planner, you can take a break from your daily office cubicle, live the dream of doing what you love, meet new friends and you also get paid, so WHY NOT? As a Jumbo Go planner, you got to schedule your own itnerary, you descide the location, the time, the people and the fee. It is all flexible and up to you.

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There are actually no rules or regulations involved, but as a good Jumbo Go planner, you should be well prepared for the tour, friendly and polite, punctual and organised, show euthusiasm, inform your Jumbo Go travellers of locations/time/any special considerations, organize reasonable breaks, provide description handout and more importantly HAVE FUN!

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1. Access the registration page by clicking the register button on the top right corner

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How can I know I have got a booking from a traveler?

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When will I get the emails from Jumbo Go?

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What is the process of getting payment from Jumbo Go?

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Will I get review and feedback for the trip(s) I organize?