Terms & Conditions

This Agreement sets forth the terms and conditions between J.S.W. Ltd. (“Jumbo Go”) and users who use our consultancy services to purchase tours and travel consultancy services and itinerary plans designed ("You") from individuals who provide wonderful and innovative trip ideas ("Planners"). This Agreement explains how You pay for the planners’ trips idea and specifically limits the liability of Jumbo Go. You must read this Agreement before using the Site and paying for the trips idea. Planners dedicate their own time and effort with their unique background and network to design itinerary for You. Your payment has been always paid for showing the respect of their effort and ideas, and of course their opinion for the itinerary they provided. Use of the Site constitutes an agreement to all terms and conditions in this Agreement and You warrant that You understand, agree to and accept all terms and conditions contained here.

1. General

Jumbo Go connects You with Planners who are seeking to provide tours and travel related consultancy services. We do this through our website, jumbogo.com ("Site"), which is a communications and payment processing system that enables the connection between You and the Planners.

You understand that the Planners presented on the Site are independent contractors and that the Planners are not employees or agents of Jumbo Go. You hereby understand and expressly agree that Jumbo Go does not control the quality, timing, legality or any other aspect whatsoever of the consultancy services actually delivered by the Planners, nor of the integrity, responsibility or any of the actions whatsoever of the Planners.

Jumbo Go uses its best efforts to monitor J.S.W. Ltd. profiles, service offerings, actions and comments, and suspend privileges to any J.S.W. Ltd. not adhering to policies of Jumbo Go. By using this Site, You agree to report any alleged improprieties of any Planners to Jumbo Go immediately.

2. Transactions

You may seek the consultancy services of a J.S.W. Ltd. through the use of the Site. Once a J.S.W. Ltd. has accepted your request for service and your payment has been processed, there is a binding contract between You and the J.S.W. Ltd.. Once You have purchased a tour or travel consultancy services, if there are any issues relating to the service that cannot be resolved directly with the J.S.W. Ltd., You should contact Jumbo Go and we will attempt to resolve the issue.

3. Refunds

Any cancellation by You must be made by email and acknowledged by Jumbo Go. The date on which the request to cancel is received by Jumbo Go will determine the refund due as follows:

The refund policy stated in the itinerary detail page shall prevail over the basic refund policy stated below in this part.

Cancellation 60 days or more before departure: 85% of consultancy price less Jumbo Go Administration Fee and prepaid fee stated in the itinerary detailed page.

Cancellation 59 to 31 days before departure: 70% of consultancy price less Jumbo Go Administration Fee and prepaid fee stated in the itinerary detailed page.

Cancellation less than 30 days before departure: 40% of consultancy price Jumbo Go Administration Fee and prepaid fee stated in the itinerary detailed page.

In some cases, the planner may cancel the consultancy services (with J.S.W. Ltd. ‘s advices sometimes) due to weather or under other circumstance. In the event that the planners cancels the tour, or does not deliver it as promised, You may choose between a rescheduling of the consultancy services OR a full refund of all monies paid less Jumbo Go Administration Fee and prepaid fee stated in the itinerary detailed page.

Under these bad weather situations we will have you a full refund whenever you don’t need a reschedule of the trip or it can’t be reschedule in the coming available days:

Hong Kong

Typhoon Signal No.8 or above / Black Rainstorm Signal

Jumbo Go is not responsible for any incidental expenses You may have incurred in reliance on the travel consultancy services booked on the Site, including, without limitation, expenses arising from the purchase of visas, vaccinations, non-refundable flights, or of any loss of enjoyment.

4. ACCEPTANCE OF RISK AND WAIVER OF LIABILITY

You acknowledge that all travel involves an element of risk and that some consultancy services offered on the Site may be adventurous in nature and may involve a significant amount of personal risk. You hereby assume all such risk and You, your estate, your family, heirs and assigns hereby release Jumbo Go and the J.S.W. Ltd. from all claims and causes of action whatsoever arising from any injury, death or other damages, both pecuniary and non-pecuniary, to You that may occur as a result of your participation in the tours offered on the Site or as a result of the negligence of any party, including the J.S.W. Ltd. or any employee, officer, agent, contractor or assign of Jumbo Go, whether such negligence is passive or active.

You are strongly encouraged to obtain suitable travel insurance and/or medical insurance prior to booking for a consultancy services.

We urge You to exercise caution if You purchase any goods during your consultancy services provided by the planners. Neither Jumbo Go or the J.S.W. Ltd. make any claims about the quality, source or other provenance of any goods which may be available for purchase.

5. Prohibited Use

The Site may not be used to recruit, solicit, or contact planners for employment or contracting for a business not affiliated with Jumbo Go unless You first obtain express written permission from Jumbo Go.

6. Information Provided by You

You are responsible for providing accurate, timely and complete information in connection with Your registration for and use of the Site. Jumbo Go is not responsible for any claims relating to any inaccurate, untimely or incomplete information provided to us by You.

Jumbo Go will only use your information in accordance with our Privacy Policy. Jumbo Go will use its best efforts to ensure the privacy of all other personal information, however we expressly disclaim any liability for any damage that may result should any information be released to any third parties. You hereby agree to hold Jumbo Go harmless for any damages that may result.

Jumbo Go uses a third party service to process your credit card information, therefore we have no access to your credit card information. For further information, please contact Jumbo Go' credit card processing company www.PayPal.com and https://stripe.com.

7. Modification of the Terms of this Agreement

Jumbo Go reserves the right to make changes to this Agreement from time to time. Jumbo Go shall provide notice to You of any substantive and/or material changes to this Agreement or any policies posted on the Site by posting such changes on the Site.

8. Term of Agreement

This Agreement will become effective immediately upon your use of the Site and shall remain effective unless terminated by either party as provided here. Either party may terminate this Agreement by providing the other with written or email notice of such termination which shall be effective immediately upon delivery of such notice to the other party. Furthermore, Jumbo Go may terminate this Agreement immediately for any breach by You of this Agreement or any applicable policy of Jumbo Go as posted on the Site from time to time.

In the event of termination or expiration, the following sections shall survive: Section 1 (General); Section 4 (Acceptance of Risk and Waiver of Liability); Section 6 (Information Provided by You); Section 8 (Term of Agreement); Section 9 (Intellectual Property Rights); Section 10 (Notice of Trademark Rights); Section 12 (Disclaimer of Warranties); Section 13 (Limitation of Liability); Section 15 (Legal Claims); and Section 16 (Miscellaneous Provisions).

Should You violate the terms of this Agreement, Jumbo Go reserves the right, without prejudice to any other rights or remedies available to Jumbo Go, to terminate your use of this Site immediately at its sole discretion.

9. Intellectual Property Rights

All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively "Proprietary Material") that You see or read on the Site is owned by Jumbo Go, or is used with the owner's permission. This Proprietary Material is protected in all forms, media and technologies. You may not copy, download, use redesign, reconfigure, or retransmit anything from the Site without the prior written permission of Jumbo Go.

10. Notice of Trademark Rights

The consultancy service marks and trademarks Jumbo Go and the Jumbo Go logo are service marks owned by J.S.W. Ltd. . Any other trademarks, service marks, logos and/or trade names appearing on the Site are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the prior written permission of Jumbo Go or the applicable owner.

11. Privacy

Jumbo Go is committed to ensuring the privacy of the information You give us. Our Privacy Statement is located on the Jumbo Go Site.

12. Disclaimer of Warranties

YOU EXPRESSLY AGREE THAT THE USE OF THIS SITE IS AT YOUR SOLE RISK. JUMBO GO DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE OR MERCHANDISE PROVIDED THROUGH THE SITE. THE SITE IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE.

13. Limitation of Liability

Under no circumstances will Jumbo Go be liable to You for any indirect, incidental, consequential, special or exemplary damages arising from any provision of this Agreement or from the provision of any travel or other consultancy services consumed from the Site. Furthermore, the TOTAL liability of Jumbo Go arising with respect to this Agreement and the Site shall in no event exceed the total amounts paid by You to Jumbo Go under this Agreement.

14. Notice

Any notice or other communication to be given hereunder will be in writing and given by facsimile, postpaid registered or certified mail return receipt requested, or electronic mail.

15. Legal Claims

These Terms and Conditions shall be governed by the laws of Hong Kong Special Administrative Region of the People’s Republic of China. You agree to submit to the non-exclusive jurisdiction of the Hong Kong court.

16. Miscellaneous Provisions

Failure by Jumbo Go to enforce any provision(s) of this Agreement shall not be construed as a waiver of any provision or right. These Terms of Use, and all other aspects of use of the Site, shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region of the People’s Republic of China.

These Terms of Use, if applicable, constitute the entire agreement between You and Jumbo Go with respect to the Site. If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall be enforced to the fullest extent possible, and the remaining Terms of Use shall remain in full force and effect. These Terms of Use inure to the benefit of Jumbo Go, its successors and assigns.

Nothing in this Agreement shall be construed as making either party the partner, joint venture, agent, legal representative, employer, contractor or employee of the other. Neither party shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action, that shall be binding on the other, except as provided for herein or authorized in writing by the party to be bound.